Privacy Policy

1. Introduction

Betul Caldr ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our clothing repair and alteration services.

This policy applies to all personal data we collect through our website, in our shop, over the telephone, and through any other means.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, address, telephone number, email address
• Service Information: Details about repairs requested, garment descriptions, special instructions
• Payment Information: Billing details (processed securely through our payment providers)
• Communication Records: Records of correspondence and phone calls
• Marketing Preferences: Your consent for marketing communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on site, referring website
• Cookie Information: Information stored in cookies (see our Cookie Policy)

2.3 Photographs

With your consent, we may photograph your garments before and after repair for:

• Documentation and quality control purposes
• Marketing materials (with specific consent)
• Training and educational purposes

3. How We Use Your Information

3.1 Legitimate Business Purposes

We use your personal information for the following purposes:

• Service Provision: To provide clothing repair and alteration services
• Communication: To contact you about your repairs, appointments, and service updates
• Payment Processing: To process payments and manage billing
• Customer Service: To respond to enquiries and provide support
• Quality Improvement: To improve our services and customer experience
• Legal Compliance: To comply with legal obligations and resolve disputes

3.2 Marketing Communications

With your consent, we may use your information to:

• Send newsletters and care tips
• Inform you about special offers and promotions
• Share updates about our services

You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.

4. Legal Basis for Processing

Under UK data protection law, we process your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform our service contract with you
• Legitimate Interests: Processing for business operations, fraud prevention, and service improvement
• Consent: Where you have given specific consent (e.g., marketing communications)
• Legal Obligation: Where required by law (e.g., accounting records, health and safety)

5. Information Sharing and Disclosure

5.1 Third Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Payment Processors: For secure payment processing
• IT Support Providers: For website and system maintenance
• Accountants and Legal Advisors: For professional services
• Insurance Providers: For business insurance purposes

All third parties are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal proceedings or court orders
• Cooperate with law enforcement agencies
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities

5.3 Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred to the new owners, subject to appropriate data protection safeguards.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Secure Storage: Physical documents stored in locked cabinets
• Digital Security: Encrypted databases and secure servers
• Access Controls: Limited access to authorised personnel only
• Regular Reviews: Ongoing security assessments and updates
• Staff Training: Regular data protection training for all employees

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

7. Data Retention

We retain your personal information only as long as necessary:

• Customer Records: 6 years from last service (for accounting and warranty purposes)
• Marketing Data: Until you withdraw consent or we determine it's no longer needed
• Website Data: As specified in our Cookie Policy
• CCTV Footage: 30 days (security purposes only)

When information is no longer needed, we securely delete or destroy it in accordance with our data destruction procedures.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate information
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Request human review of automated decisions

To exercise any of these rights, please contact us using the details provided below. We will respond within one month of receiving your request.

9. Cookies and Similar Technologies

Our website uses cookies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

10. International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we need to transfer data outside the UK, we will:

• Ensure the destination country has adequate data protection laws
• Use appropriate safeguards such as standard contractual clauses
• Obtain your explicit consent where required

11. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or prominent website notice
• Seek new consent where required by law

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Complaints

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113