Frequently Asked Questions

We repair virtually all types of clothing and textiles, including:

• Everyday clothing (shirts, trousers, dresses, jumpers)
• Formal wear (suits, evening gowns, wedding dresses)
• Outerwear (coats, jackets, waterproofs)
• Vintage and antique garments
• Leather and suede items
• Accessories (bags, scarves, gloves)
• Home textiles (curtains, cushions, throws)

If you're unsure whether we can help with your specific item, please bring it in for a free assessment.

Repair times vary depending on the complexity of the work:

• Simple repairs: 3-5 working days (hemming, button replacement)
• Standard repairs: 1-2 weeks (zipper replacement, basic alterations)
• Complex repairs: 2-4 weeks (invisible mending, extensive alterations)
• Restoration projects: 4-8 weeks (vintage items, major reconstruction)

We offer express services for urgent repairs at an additional charge. During busy periods (wedding season, holidays), timescales may be extended.

Yes, we provide free, no-obligation quotes for all repair work. Simply bring your garment to our shop and we'll assess the damage and provide a detailed written quote including:

• Description of work required
• Estimated completion time
• Total cost breakdown
• Care instructions for the repaired item

There's no charge for the assessment, even if you decide not to proceed with the repair.

We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with your repair:

• We'll redo the work at no additional charge
• If the issue cannot be resolved, we'll provide a full refund
• All repairs come with a 6-month guarantee against defects
• We maintain comprehensive insurance for all items in our care

Your satisfaction is our priority, and we'll work with you to ensure you're delighted with the results.

Our pricing is based on the complexity of the repair and time required. Here are some typical price ranges:

• Hemming: £8-£15 per garment
• Button replacement: £3-£8 per button
• Zipper replacement: £15-£35 depending on type
• Small hole repair: £10-£25 per hole
• Alterations: £20-£80 depending on complexity
• Invisible mending: £25-£60 per repair

All quotes are provided in writing before work begins, with no hidden charges.

We accept various payment methods for your convenience:

• Cash
• Credit and debit cards (Visa, Mastercard, Amex)
• Contactless payments
• Bank transfers
• Cheques (by arrangement)

Payment is required upon collection of your repaired items. We also offer payment plans for larger restoration projects over £200.

Yes, we offer several discount options:

• Multiple item discount: 10% off when you bring 5+ items
• Student discount: 15% off with valid student ID
• Senior discount: 10% off for customers over 65
• Loyalty programme: Earn points towards future discounts
• Seasonal offers: Special promotions throughout the year

Ask about our current promotions when you visit our shop.

No appointment is necessary for assessments and drop-offs during our opening hours:

• Monday-Friday: 9:00 AM - 6:00 PM
• Saturday: 9:00 AM - 5:00 PM
• Sunday: 11:00 AM - 4:00 PM

However, appointments are recommended for:

• Complex alterations requiring fittings
• Wedding dress consultations
• Large restoration projects
• Busy periods (particularly Saturdays)

We take special care with valuable and delicate items:

• Secure storage: Climate-controlled environment with security systems
• Detailed documentation: Photographs and condition reports
• Specialist techniques: Hand-sewing and traditional methods for antiques
• Insurance coverage: Comprehensive coverage for all items
• Expert handling: Senior staff handle all delicate work

We're experienced with museum-quality pieces and heirloom garments.

We excel at matching fabrics and colours using several methods:

• Thread matching: Extensive collection of threads in every colour
• Fabric sourcing: Network of textile suppliers worldwide
• Custom dyeing: We can dye threads and fabrics to match
• Harvesting: Using fabric from hidden areas (hem, seams) for patches
• Weaving: Traditional re-weaving techniques for perfect matches

In most cases, we achieve perfect or near-perfect matches that are virtually invisible.

While we can repair most damage, occasionally items are beyond economical repair:

• Honest assessment: We'll explain why repair isn't viable
• Alternative solutions: Sometimes we can repurpose fabric or elements
• No charge: No fee for assessment of unrepairable items
• Referrals: We may suggest specialist conservators for museum pieces
• Education: We'll explain how to prevent similar damage in future

We're always honest about what's achievable and cost-effective for our customers.

Follow these tips to extend your garments' life:

• Read care labels: Always follow manufacturer instructions
• Proper storage: Use appropriate hangers and garment bags
• Regular maintenance: Address small issues before they become big problems
• Quality cleaning: Use reputable dry cleaners for delicate items
• Rotation: Don't wear the same items repeatedly without rest
• Immediate action: Treat stains and spills promptly

Visit our care instructions page for detailed guidance.

Don't wait until damage gets worse. Bring items when you notice:

• Small holes or tears
• Loose buttons or missing fasteners
• Fraying seams or hems
• Zipper problems
• Stains that won't come out
• Poor fit after weight changes

Early intervention is often less expensive and more successful than waiting until damage spreads.

Absolutely! With every repair, we provide:

• Care instructions: Specific to your repaired garment
• Washing guidance: Best practices for cleaned items
• Storage tips: How to prevent future damage
• Warning signs: What to watch for
• Follow-up support: Contact us with any questions

We want your repaired items to last as long as possible.